The Charter of the French language and its regulations govern the consultation of English language content.

Privacy policy

We have written this policy to help you understand how the Ministère de la Justice uses your personal information when you browse its website.

If you leave this website, such as by clicking on a link to another website (identified by the  icon), any information you share is no longer subject to this privacy policy.

What information is collected?

When you browse our website

Essential cookies

Opening a page on will automatically create text files on your computer. These text files are known as session cookies. They contain personal information, such as your language preference, that our website uses to recognize you for a period of time and improve your browsing experience. Session cookies are deleted when you close your browser.

Furthermore, when you first visit, we will ask you for your cookie preferences. Your choice is stored in your computer’s random access memory. This temporary essential cookie cannot be deactivated but will be deleted at the end of your browsing session.

Note that if you visit our site in private browsing mode, we will not use session cookies or prompt you for your cookie preferences.

Usage, performance and analytics cookies (optional)

You may also accept usage, performance and analytics cookies, which we refer to as optional cookies. When you accept these cookies, they will be stored on your computer for up to one year unless you clear your browsing data. They allow the Ministère to use Google Analytics to gather information about your:

  • computer’s IP address;
  • internet service provider (e.g. Bell, Videotron);
  • operating system (e.g. macOS, Windows);
  • device’s make and model (e.g. iPhone 11);
  • device’s screen resolution;
  • browser type, language, version and other related information (e.g. Chrome, Safari);
  • region or municipality based on your IP address;
  • last-visited site’s domain (e.g.;
  • point of origin (e.g. banner, email, social media);
  • time on Qué (including the order of pages visited, your interactions on those pages, the date, time, duration and frequency of your visits, and your activities, such as clicks and page scrolling).

When you visit the portal of the Court specialized in sexual violence and domestic violence

Only specialized court stakeholders may access this portal.

To accept your registration for courses it offers, we must collect identifying information, including your name, email address, occupation and the judicial district where you work. Designated people also use this information to statistically analyze the specialized court’s activities. This data is stored on servers located in Québec.

When you visit our Information for professionals section

Some parts of this section may only be accessed by professionals engaged in the legal process. The Ministère provides them with login credentials without collecting their personal information.

A section is reserved for selection committees for judicial office candidates. The Ministère provides committee members with login credentials and when they use a form available in this section, the secretariat for the selection of candidates for judicial office collects their personal information. The data is stored on servers in Québec for as long as it is useful.

When you create an online account to file an application with the Small Claims Division

When you register, the Ministère collects information it needs to create your account: your first and last name, email address and password. This information is stored on servers located in Québec until you make a request to close your account.

When you apply for an apostille

When you fill out the online form, the Ministère collects information it needs to process your application: your first and last name, address, information for reaching a contact person and information about the document to be apostilled. The data is stored on servers in Québec for as long as it is useful.

When you contact us

Our website includes phone numbers, email addresses and forms to reach us.

When you contact us by telephone, we may collect personal information such as your identity and address to be able to respond to your request in accordance with our Declaration of services to citizens. Note that our service provider collects call history and certain information such as hold time and call length.

When you contact us by email, we collect your email address and the personal information in your email message. When you fill out and send us a form on our website, we collect the information you entered. We only collect necessary personal information, and only as required.

Why do we collect your information?

To expand and improve our services

The information we collect via Google Analytics (optional cookies) may be used for statistical purposes such as measuring site traffic, identifying highly-visited pages and determining the country users are browsing from.

Site usage statistics and reports help us improve our online services. Cookies also make it easier for you to browse our website.

To obtain additional information on the information that Google collects and how it is used, consult Google Privacy & Terms. If you so desire, you can prevent Google from recording information pertaining to your navigation by installing on your computer the Google Analytics Opt-out Browser Add-on.

To process your requests securely

The information collected when you browse the portal of the Court specialized in sexual violence and domestic violence, complete our small claims forms online or contact us by phone, email or webform allows us to:

  • make sure we’re communicating with the right person at all times;
  • access the information we need to process your request or file;
  • keep your information secure.

For other purposes allowed or required by law

The information we collect may be used to ensure our users or site are secure, for the purposes listed above or to comply with the law.

It won’t be used for other purposes without your consent, and won’t be shared with third parties or used for targeted advertising.

Who can access your information?

Our staff, when needed

Your information is shared exclusively with relevant staff on a need-to-know basis.

Any other person legally allowed or required to access it

By law, the Ministère may, and is sometimes required to, disclose your personal information to other persons or bodies under certain circumstances. For instance, a court may require such disclosure.

Is our site secure?

Security measures are in place to adequately protect the information we collect and the activities that take place on our site. This includes encryption to ensure communications between citizens and the Ministère remain confidential.

What rights do you have?

Cookie preferences

When you access our site, you may choose whether to allow or prevent us from storing optional usage, performance and analytics cookies.

Accessing and rectifying information

You may view, rectify or update any of your personal information the Ministère has collected by sending a request to our document access and privacy officers via email ([email protected]) or mail at:

Ministère de la Justice du Québec
Édifice Louis-Philippe-Pigeon
1200, route de l’Église, 9e étage
Québec (Québec)  G1V 4M

Questions, comments or complaints?

For questions or comments about this policy or any other matter or to make a complaint about how your information is handled, email us ([email protected]), by calling 1 866 536-5140, ext. 4 or by postal mail at:

Ministère de la Justice
Bureau de la qualité des services
Édifice Louis-Philippe-Pigeon
1200, route de l’Église, 9e étage
Québec (Québec) G1V 4M1

Effective date

This policy came into effect on October 31, 2023 and was most recently updated in March 2024.

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