Complaints procedure

If you are dissatisfied with a service or program or with the processing of your case, you can file a complaint with the organization concerned.


Many public bodies and private enterprises have a procedure for dealing with complaints filed by their clients. Any citizen, or the citizen's representative, is entitled to use the procedure free of charge.


The rules for receiving and processing a complaint vary, depending on the organization concerned. You should contact the organization directly to obtain more information.

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