Online mediation service at the Office de la protection du consommateur – PARLe

The Office de la protection du consommateur has made an online mediation service available to resolve disputes: PARLe : plateforme d’aide au règlement des litiges en ligne.

The mediation service facilitates discussions between consumers and participating merchants with the goal of settling consumer disputes.

The service is provided free of charge.

Contact the Office de la protection du consommateur for more information about participating merchants.

The Office will also indicate whether you can use the service to resolve your dispute.

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